Flat rate computer service options in detail

• Modem installation: This includes the physical installation of the hardware. If the operating system does not contain the necessary driver the technician will install it from the driver CD. Basic Hardware Service In store

• Hard drive Clone: This price is based on cloning the original hard drive and swapping it into the machine. The technician will not troubleshoot any software errors on the original drive. The original hard drive must be bootable prior to starting. The original drive will be returned to the customer on completion.

• Memory/processor upgrade installation: The technician will install the memory or processor and power on the system to check for a successful POST. Once the POST is successful the upgrade is considered complete. Basic Hardware Service In store

• Scanner installation: The technician will connect the scanner to the PC and load the required software. A test scan will be performed. Basic Hardware Service In store

• Printer setup/driver installation: The technician will connect the printer and load the printer software if the machine requires it. The printer will be set as the default printer and one test page will be printed. Basic Hardware Service In store

• Mass storage installation: For installation of floppy, ZIP, CD-ROM, CD-RW, DVD-ROM, DVD-RW drives only. This will cover the physical installation of the drive plus any software that comes with it. In the case of a hard drive, partitioning, OS installation and formatting is not included. Basic Hardware Service In store

• Sound card installation: The technician will remove the existing sound card (if any) and install the new sound card, plus install any software that comes with it. He/She will test to ensure that sound is heard through our test speakers or a set of headphones. Basic Hardware Service In store

• Desktop or laptop operating system upgrade: The technician will upgrade the existing software and apply any required operating system service packs. If additional memory or disk space is needed to meet the specifications other flat rate charges can apply. The cost for reinstalling, upgrading or replacing applications (including non-essential device drivers) is not included. Basic Hardware Service In store

• Virus removal: The technician will remove any viruses detected during the initial scan. Some viruses can not be removed without damaging applications or system files. In these cases the hard drive many have to be wiped clean and Windows may have to be  reinstalled.

• New PC setup: The technician will do the physical hook up and verify that the printer and other peripherals included in the package are functioning. Internet access and email will also be setup If this is a network setup the technician will ensure that the computer is able to communicate with the router and other network devices, and that a default network printer is configured. Data transfer will not be performed, but is available for an extra charge.  Training on how to use the computer is not included.

• Data Transfer: A technician will transfer the contents of your My Documents folder from your old computer to your new computer. Only the My Documents folder will be transferred; both computers must be in working order - no troubleshooting will be performed. Customers will need to copy or move all data they want transferred to the My Documents folder prior to the technician setting up for the transfer. Second visits will incur an additional flat rate charge.